VANESSA ERICKSON
Design Manager
RESUME
Design manager with eight years of conversational AI and interaction design experience. 12 years of experience in the financial industry.
Seeking a position where my collaborative spirit, user advocacy and demonstrated leadership can thrive and influence positive change in the world.
Experience
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Zeta Global
Design Manager / Dec. 2021 - present
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Capital One
Design Manager / Jul. 2021 - Dec. 2021
Principal Designer / May 2019 - Jul. 2021
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USAA
Senior Designer / Feb. 2018 - May 2019
Sr. Product Mgr & APO / Mar. 2016 - Feb. 2018
Voice UI Designer I / Feb. 2015 - Mar. 2016
Voice UI Designer II / Apr. 2013 - Feb. 2015
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USAA
Financial Foundations Spec.​ / Aug. 2008 – Apr. 2013
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Proud Threads
Strategic Bus. Analyst​ / Dec. 2011 - Jul. 2013
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Guitar Center
Assistant Manager (Pro Audio) / Aug. 2006 - Aug. 2008
Education
University of Texas at San Antonio
B.A. (Music Marketing) | May 2006
Strayer University
M.B.A. (22/54 credits) | Aug. 2012 – Dec. 2013
Six Sigma Green Belt Certification
April 2013
UT Austin IC2 Innovation Certification
March 2015
Certified Usability Analyst
Aug. 2017
Accolades
2022 - Zeta's Product Person of the Month
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2021 - LeadHerShip1
Advancing women in tech
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2021 - Development advisor for Capital One interns
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2016 - Most Beautiful Experience:
USAA Bank & Chief Design Office
Blocking and Unblocking Cards
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2016 - Design Integrated Customer Experience 4.0:
Financial Readiness
Presented concepts to USAA’s Advisory Board and executive leadership
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2015 - Design Integrated Customer Experience 2.0:
Entering the military
Sponsor
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2014 - Design Integrated Customer Experience 1.0:
Redesign insurance shopping experience
First place team
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2012 - Ambassador Award Recipient Q1
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2012 - PRIDE Team Leader